Frequently asked questions
Clear answers about household eligibility, community health centers, and monthly billing.
How do I find a participating health center?
Visit Find a Center and search by your state and ZIP code. You'll see approved participating clinics near you along with their street addresses, contact phone numbers, and distance.
Who can I include in my household membership?
One household membership covers up to 5 people living in your home—such as yourself, your spouse or partner, children, or other dependents—for a single flat monthly rate.
Am I charged today when I enroll?
No. Checkout saves your payment method for $0.00 today and reserves your household's start date. Enrollments completed through the 25th of the month begin on the 1st of the upcoming month; enrollments after the 25th begin on the 1st of the following month. Coverage activates once your first scheduled monthly payment succeeds.
How is the monthly price calculated?
Your monthly rate includes the flat household membership rate plus a 3% payment processing fee. Both amounts and your exact first billing date are shown clearly before you enter any card details.
What happens if a monthly renewal payment fails?
If a scheduled renewal doesn't go through, your household enters a 7-day grace period so you have time to update your card in the billing portal before membership access is paused.
How do I view receipts, update my card, or cancel?
Sign in to your account and select Manage Billing to open the secure Stripe billing portal. From there you can download receipts, swap payment cards, or cancel at the end of your current paid month.
How do I schedule an appointment at my health center?
Once your membership is active, call your selected health center directly using the phone number listed on your account to confirm clinic hours, covered services, and appointment availability.
Still have a question?
Send a message to our member support team and we'll be happy to help.